Refund Policy

https://www.skillgy.com
Advoxy IT Solutions Private Limited
19/1056 Navakode, Kodunthirapully P.O., Palakkad, Kerala, India
Contact: info@theadvoxy.com
Version 1.0
Effective Date: 4 August 2026
Last Updated: 4 August 2026

1. About This Policy

This Refund Policy applies to all purchases made on the Skillgy platform at https://www.skillgy.com ("Platform"), operated by Advoxy IT Solutions Private Limited ("Company", "we", "us"), and should be read together with our Terms and Conditions.

2. General Rule: No Refunds

2.1 Courses are digital educational products that grant immediate access upon purchase. As such, all purchases are final, and no refunds are provided, except in the limited circumstances set out in Clause 3 below.

3. Circumstances Eligible for Refund

A refund will only be considered in the following circumstances:

• Duplicate Payment — where a User has been charged more than once for the same Course due to a technical or processing error;
• Payment Deducted but Course Not Activated — where payment was successfully deducted from the User's account but access to the purchased Course was not granted;
• Verified Payment Gateway Technical Failure — where a technical failure at the Payment Gateway is verified to have prevented successful completion of an Order despite a valid deduction.

4. Circumstances Not Eligible for Refund

Refunds will not be provided for reasons including, but not limited to:

• The Student changing their mind after purchase;
• The Student not liking the Course content or teaching style;
• The Student not completing the Course;
• The Student purchasing the wrong Course;
• The Student forgetting to cancel or manage their purchase;

Technical issues arising from the Student's own device;

The Student's internet connectivity issues;

The Student's lack of understanding of the Course material;

The Student's failure to study or engage with the Course.

5. How to Request a Refund

5.1 Eligible refund requests must be submitted to info@theadvoxy.com with the relevant transaction reference and a description of the issue, within a reasonable time of the Order.

5.2 The Company will review each request and, where the request falls within one of the eligible circumstances set out in Clause 3, process the refund to the original payment method through Razorpay within a reasonable timeframe.

6. No Refund After Account Termination

6.1 No refund will be provided where an Account is suspended or terminated for a violation of the Terms and Conditions, including copyright infringement, account sharing, or fraud.

7. Updates to This Policy

7.1 We may update this Refund Policy from time to time. The updated Policy will be published on the Platform with a revised "Last Updated" date.

8. Contact

For refund requests or queries, please contact us at info@theadvoxy.com.