This Privacy Policy ("Policy") explains how Advoxy IT Solutions Private Limited ("Company", "we", "us", "our") collects, uses, discloses and protects personal data in connection with the Skillgy learning management system available at https://www.skillgy.com ("Platform"). Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.
1.1 This Policy applies to Students, Parents/Guardians, and any other individual who interacts with the Platform, including through the website, contact forms, or newsletter sign-up.
1.2 This Policy is intended to comply with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and applicable rules made thereunder.
Depending on how you interact with the Platform, we may collect the following categories of personal data:
2.1 Identity and Contact Information
2.2 Account and Technical Information
2.3 Learning and Usage Data
2.4 Transaction Information
2.5 Communications
We do not collect date of birth, card numbers, CVV, UPI PIN, or other sensitive banking information.
3.1 Directly from you, when you register an Account, purchase a Course, submit a contact form, subscribe to our newsletter, or contact support.
3.2 Automatically, through your use of the Platform, including via cookies and similar technologies (see our Cookie Policy) and through server, session and video-playback logs.
3.3 From third-party services you choose to use, such as Google Login or Facebook Login, where enabled, which may share your name and email address with us upon your authorisation.
We process personal data on the basis of your consent, the performance of a contract with you (namely, providing access to purchased Courses), and our legitimate interests in operating, securing and improving the Platform, for the following purposes:
5.1 The Platform uses essential cookies, session cookies, and, where enabled, analytics and marketing cookies. A cookie banner is presented to Users to manage cookie preferences.
5.2 Further detail on the categories of cookies used, their purpose, and how to manage them is set out in our Cookie Policy, which forms part of this Policy.
We engage the following categories of third-party service providers to operate the Platform. Personal data is shared with these providers only to the extent necessary for them to perform their function.
6.1 Payment Processing
Razorpay processes all payments made on the Platform. Razorpay handles sensitive payment data directly; the Company only receives transaction references from Razorpay.
6.2 Video Streaming
Bunny Stream provides secure video streaming for Course content. Bunny Stream may process video access logs, playback logs and access timestamps on our behalf.
6.3 Content Delivery
Cloudflare provides content delivery network and security services for the Platform.
6.4 Email Delivery
An SMTP mail service is used to deliver transactional and, where applicable, marketing emails.
6.5 Optional Third-Party Services
Where enabled or configured, the Platform may also use:
These optional services are not necessarily active at all times. They are used only where enabled or configured for the Platform.
7.1 We do not sell personal data to third parties.
7.2 We may share personal data with the service providers described in Clause 6, with professional advisors, with law enforcement or regulatory authorities where legally required, or with a successor entity in connection with a merger, acquisition or sale of assets, in each case only to the extent reasonably necessary.
8.1 We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, or as required by applicable law.
8.2 Data may be retained for purposes including legal compliance, tax obligations, fraud prevention, copyright enforcement, dispute resolution, and security investigations, even after a User requests deletion of their Account.
8.3 A deletion request will be honoured to the extent legally permissible; however, certain records may continue to be retained where retention is required by law or necessary to protect the Company's legitimate interests.
9.1 We implement commercially reasonable technical and organisational safeguards to protect personal data, which may include HTTPS encryption, encrypted password storage, secure session management, authentication and IP monitoring, secure video playback tokens, access controls, and administrative controls.
9.2 No online service can guarantee absolute security. While we take reasonable steps to protect your data, you acknowledge that transmission of data over the internet carries inherent risk.
10.1 Where any of our service providers process or store data outside India, we take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection law.
11.1 The Platform is intended for use by Students who are at least thirteen (13) years of age. Where a Student is a minor, we rely on the involvement and consent of a Parent or Guardian in connection with the Student's use of the Platform.
11.2 Parents and Guardians may contact us at info@theadvoxy.com regarding any concerns about a child's Account or personal data.
12.1 We may send marketing emails and newsletters relating to Courses and Platform updates. You may unsubscribe from marketing communications at any time using the link provided in such emails, without affecting your ability to receive transactional communications relating to your Account or purchases.
Subject to applicable law, you may have the right to:
To exercise any of these rights, please contact us at info@theadvoxy.com.
14.1 You are responsible for maintaining the confidentiality of your Account credentials. We recommend using a strong, unique password and not sharing your login details with any other person.
15.1 Public pages of the Platform may be indexed by search engines. Private areas of the Platform, including student dashboards and purchased Course content, are not intended for public indexing and are protected by authentication.
16.1 For any privacy-related queries, requests, or complaints, including grievances under the DPDP Act, please contact us at:
Advoxy IT Solutions Private Limited
19/1056 Navakode, Kodunthirapully P.O., Palakkad, Kerala, India
Email: info@theadvoxy.com
16.2 We will endeavour to acknowledge and address grievances within a reasonable time, in accordance with applicable law.
17.1 We may update this Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be published on the Platform with a revised "Last Updated" date, and material changes will be notified where required by law.
